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Why does my memory card not work?
This will tell you if your memory card is faulty.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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How can I extend the battery life?
Battery powered devices offer some adjustment options to increase the runtime.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Why does NFC not work?
If NFC does not work as expected, the following solutions can help.
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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How to open the user interface of my hotspot MD 62095?
The interface is only accessible via WIFI.
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Why does the Status-LED of my hotspot MD 62095 light up red?
If there is no connection to your provider the LED lights up red.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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Why doesn't the display switch on or off automatically?
The display sensor must be recalibrated.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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