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FAQs

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For some error symptoms there are currently no universal answers.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Check with the pixel error class if it is a warranty case.
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Please make sure the battery or batteries are inserted correctly into your product.
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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This will tell you if your memory card is faulty.
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The problem can often be solved with one of the listed procedures.
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If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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The setting options differ depending on the product.
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If you have no sound or the volume is too low from the connected speakers or headphones?
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Does the power outlet, you have connected your products power lead to, work?
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If the spots always remain in the same place even when the picture changes it will be pixel errors.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Battery powered devices offer some adjustment options to increase the runtime.
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If NFC does not work as expected, the following solutions can help:
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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If a new battery is not detected, conditioning could help.
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The following steps may help if your device does not turn off.
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