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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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How can I fix a malfunctioning Android app?
The problem can often be solved with one of the listed procedures.
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Why does my camera not work correctly (smartphones / tablets)?
If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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Why is the image of my device too dark or too bright?
Follow the points in this FAQ if your device is too dark or too bright.
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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How can I extend the battery life?
Battery powered devices offer some adjustment options to increase the runtime.
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Why does NFC not work?
If NFC does not work as expected, the following solutions can help.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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Your Android 5.1 smartphone gets very warm or has a high CPU usage?
Please disconnect all data connections first and if necessary perform a factory reset.
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Android 5.1: How do I perform a factory reset?
The Android device will be reset to factory settings via the Android settings.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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