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FAQs

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Android 5.1: How do I perform a factory reset?

The Android device will be reset to factory settings via the Android settings.
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100% helpful (1/1)
‎03.03.2021 06:21

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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No ratings
‎22.05.2024 12:06

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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No ratings
‎22.04.2024 10:26

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the pairing via Bluetooth not work?

This FAQ will help you with Bluetooth pairing difficulties.
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No ratings
‎23.04.2024 09:41

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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100% helpful (1/1)
‎27.09.2024 09:39

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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100% helpful (1/1)
‎18.12.2023 12:42

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Your Android 5.1 smartphone gets very warm or has a high CPU usage?

Please disconnect all data connections first and if necessary perform a factory reset.
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100% helpful (1/1)
‎03.03.2021 06:23

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (2/2)
‎09.03.2021 07:46

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05
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