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FAQs

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If you have no sound or the volume is too low from the connected speakers or headphones?
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This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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Follow the points in this FAQ if your device is too dark or too bright.
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Microsoft offers a free app for this purpose in the App Store.
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Sometimes it is enough to reinstall or update the driver so that everything works again.
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Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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Tips and tricks on how to reset your system.
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For some error symptoms there are currently no universal answers.
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Please check the power supply first.
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This FAQ will help you with Bluetooth pairing difficulties.
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Here you will find solutions for solving Bluetooth problems.
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In case of app problems, follow the points in this FAQ.
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Detailed technical specs of the notebooks.
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Both Windows and the built-in hard disk have an energy management.
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This FAQ will help you if the sound and picture are asynchronous.
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Helpful hints about the touchpad.
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The Fn key is a special key found especially on notebooks or netbooks.
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Download the new firmware upgrade from our service page.
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Windows offers its own troubleshooting service that can help you immediately.
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This FAQ gives you possible solutions on how to end the sleep mode.
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