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FAQs

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Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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For some error symptoms there are currently no universal answers.
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Please check the power supply first.
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Tips and tricks on how to reset your system.
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Detailed technical specs of the notebooks.
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Both Windows and the built-in hard disk have an energy management.
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Download the new firmware upgrade from our service page.
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Unfortunately, this behavior can have many causes.
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Helpful hints about the touchpad.
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The Fn key is a special key found especially on notebooks or netbooks.
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You'll first need to install its language pack (if it's available).
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Windows offers its own troubleshooting service that can help you immediately.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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The necessary procedure is explained in this FAQ.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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This could be due to a too low refresh rate (Hertz).
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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If a new battery is not detected, conditioning could help.
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The fan settings can be optimised by a Bios update.
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In this FAQ we explain the necessary steps.
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