FAQs

Wi-Fi issues are often caused by poor router placement, incorrect settings, or congested frequencies. Improving placement, adjusting frequency / channel, and checking settings usually helps.

Check blocked ventilation slots and clean them regularly. If the notebook still gets warm, close unnecessary programmes and manage autostart programmes via the task manager to reduce the system load.

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.

Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.

The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.

Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.

Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.

Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.

The Avantum 15 E1 has a 0.1378 in (OD) x 0.0530 in (ID) x 0.4130 in (L) connector, while the Avantum 17 E1 (E1E and E1i) has 0.1575 in (OD) x 0.0669 in (ID) x 0.4016 in (L) connector. Both feature a positive inner and negative outer polarity.

According to EU guidelines, MEDION notebooks can be delivered without a power adapter, which can cause performance and charging problems if third-party power adapters are too weak. Check that the power adapter has the required wattage, is USB Power Delivery Specification certified and that the battery is not in shipping mode.

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.

To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.

Information on maximum memory expansion, SATA interfaces, M.2 slots and more.

Our service app for Windows and Android devices tests your product for all possible sources of error.

Here you will find information and packaging instructions for MEDION products in case of service.

The ERAZER Deputy P60 can be used without a battery without any problems. For permanent removal, we recommend activating shipping mode in the BIOS to reduce self-discharge.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.