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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% utile (3/3)
‎07.06.2023 14:03

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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34% utile (1/3)
‎28.05.2019 12:40

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% utile (3/4)
‎16.01.2024 14:34

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% utile (1/1)
‎30.04.2024 10:33

How do I switch out of Windows 10 in S mode?

Microsoft offers a free app for this purpose in the App Store.
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100% utile (2/2)
‎24.04.2024 11:38

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% utile (2/4)
‎20.04.2021 06:19

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% utile (2/2)
‎15.04.2021 09:25

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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100% utile (1/1)
‎15.04.2021 07:57

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% utile (2/2)
‎09.03.2021 07:46

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% utile (2/2)
‎13.04.2021 07:50

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% utile (1/2)
‎28.05.2019 12:46

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% utile (1/1)
‎04.07.2024 10:51

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% utile (1/1)
‎26.06.2024 09:26

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% utile (1/1)
‎17.01.2024 11:00

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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Pas d'évaluation
‎13.11.2023 12:41

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% utile (1/1)
‎09.10.2023 12:42

Why can't I launch Power Recovery from Cyberlink?

Tips and tricks on how to reset your system.
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100% utile (1/1)
‎29.10.2021 08:46

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% utile (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% utile (1/1)
‎16.04.2021 08:07

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% utile (1/1)
‎26.04.2024 15:10
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