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FAQs

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Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.
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Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.
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Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
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To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.
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Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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For some error symptoms there are currently no universal answers.
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BIOS updates are requested for the current MEDION devices
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Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
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The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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Here you will find answers to the most common questions about Wi-Fi connections.
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This FAQ tells you how to proceed.
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Go to Settings, then Activation, select the Store link and click Download to exit S Mode.
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Please make sure the battery or batteries are inserted correctly into your product.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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