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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks
BIOS updates are requested for the current MEDION devices
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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Why does the MEDION Service App run in an endless loop?
Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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My PC or notebook is unusually loud, what can I do?
Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Black screen under Windows 10
The mouse pointer is visible, but otherwise the screen is black.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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Why can't I launch Power Recovery from Cyberlink?
Tips and tricks on how to reset your system.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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