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FAQs

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Wi-Fi issues are often caused by poor router placement, incorrect settings, or congested frequencies. Improving placement, adjusting frequency / channel, and checking settings usually helps.
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Check blocked ventilation slots and clean them regularly. If the notebook still gets warm, close unnecessary programmes and manage autostart programmes via the task manager to reduce the system load.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.
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Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.
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Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.
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Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.
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The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
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Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
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Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
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Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.
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