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Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
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Install the updated Control Centre Service by downloading the file UniwillService_3.33.24.0_.exe from the MEDION Service Portal.
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If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.
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XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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The maximum possible memory expansion depends on the Windows version.
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This FAQ shows you how to find out whether the device supports Windows Hello.
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You can switch between tablet mode / desktop mode in the Info Centre.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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The mouse pointer is visible, but otherwise the screen is black.
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The fan settings can be optimised by a Bios update.
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This FAQ will help you if you are unable to install an app.
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Restore your Microsoft account with the help of this FAQ.
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Before you change the fan control, the power supply unit must be switched off.
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This FAQ gives you possible solutions on how to end the sleep mode.
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This FAQ gives you information if the USB connection does not work.
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This could be due to a too low refresh rate (Hertz).
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