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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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In this FAQ we explain how to keep your web radio running.
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The maximum possible memory expansion depends on the Windows version.
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This FAQ shows you how to find out whether the device supports Windows Hello.
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You can switch between tablet mode / desktop mode in the Info Centre.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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The mouse pointer is visible, but otherwise the screen is black.
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The fan settings can be optimised by a Bios update.
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This FAQ will help you if you are unable to install an app.
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Restore your Microsoft account with the help of this FAQ.
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Before you change the fan control, the power supply unit must be switched off.
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This FAQ gives you possible solutions on how to end the sleep mode.
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This FAQ gives you information if the USB connection does not work.
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This could be due to a too low refresh rate (Hertz).
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This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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Note the points in this FAQ if no HDMI signal is available.
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In the following table you will find an overview of the HDMI versions.
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