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FAQs

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FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎15.09.2025 08:22

How do I restore the delivery state of my digital camera?

In the main menu of the camera you will find in the settings the option RESET ALL.
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100% helpful (1/1)
‎25.03.2021 06:45

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Why is the flash of my camera not working as expected? (Photo / Video)

If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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100% helpful (1/1)
‎15.04.2021 07:31

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Why is the device displaying a still image?

Some devices have a pause function, please check if pause has been activated.
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100% helpful (1/1)
‎25.03.2021 12:32

Where can I find a suitable remote control for my older MEDION device?

Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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No ratings
‎02.10.2024 09:50

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

How can I improve the sound quality on TV MD21663?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:57

My Android TV shows a duplicate image after an update, what can I do?

Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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No ratings
‎14.10.2024 14:46

Why can't apps be installed on the device?

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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100% helpful (1/1)
‎12.05.2025 13:46

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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No ratings
‎20.01.2022 13:37

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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‎06.05.2024 16:14

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31

How can I improve the sound quality on TV MD 20025?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:51

How can I improve the sound quality on TV MD 21662?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:52

Why does the device get unusually warm?

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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‎19.05.2025 09:34

My device does not receive HDTV channels, what can I do?

There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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100% helpful (1/1)
‎15.04.2021 07:13
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