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FAQs

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To do this, install the latest update.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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Please check first whether the right signal source, e.g. TV or digital cable is selected.
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To do this, install the latest update.
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To do this, install the latest update.
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The serial number is written on a sticker on the back of the Smart TV, sometimes S / N is not noted in front of the number.
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Switch to PERSONAL mode to customize your TV picture settings.
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The screws are located in the bag with the remote control and in the box of the stand. There is an additional screw in the battery compartment of the remote control.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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A subsequent update will fix the problem.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Download the Google Home app for this.
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A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.
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If a Bluetooth remote control is not used for a longer period of time, it can transmit inputs twice. Unpairing and reconnecting solves the problem in the short term.
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Go to the HBBTV settings menu item and select HBBTV support. Activate or deactivate the setting as desired.
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To change the channel order, select the Channel Movement option in the TV menu and use the arrow keys to move the channels to the desired position.
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Delete all messages and notifications in the settings under Messages.
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The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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Use the OK button on the remote control to open the channel list, select Channel Mode and then Sort. Set this to Normal to be able to move HD and SD channels freely.
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