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How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.

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100% helpful (2/2)

‎13.04.2021 07:55

My TV set freezes. What can I do?

If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.

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50% helpful (1/2)

‎30.11.2021 13:10

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.

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100% helpful (1/1)

‎20.04.2021 06:02

What can I do if my MEDION TV keeps restarting?

Install the latest software for your TV.

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100% helpful (2/2)

‎09.06.2022 09:01

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.

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100% helpful (1/1)

‎04.08.2023 12:37

Why is there no sound transmission via HDMI with my MEDION LIFE P15504 Smart TV?

Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.

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100% helpful (1/1)

‎12.11.2024 09:39

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).

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100% helpful (1/1)

‎22.05.2024 10:30

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.

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100% helpful (2/2)

‎15.04.2021 09:25

FAQs on handling MEDION TV sets and VIDAA

Here we answer frequently asked questions about your VIDAA TV.

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No ratings

‎16.10.2024 11:33

Why does my memory card not work?

This will tell you if your memory card is faulty.

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50% helpful (1/2)

‎15.04.2021 08:05

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.

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50% helpful (1/2)

‎15.04.2021 11:03

Why do I have no satellite signal?

There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.

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100% helpful (1/1)

‎15.04.2021 07:07

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.

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No ratings

‎07.05.2024 08:57

Why is the device displaying a still image?

Some devices have a pause function, please check if pause has been activated.

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100% helpful (1/1)

‎25.03.2021 12:32

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.

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No ratings

‎18.12.2023 12:40

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.

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100% helpful (2/2)

‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19