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FAQs

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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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For some error symptoms there are currently no universal answers.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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Here you will find answers to the most common questions about Wi-Fi connections.
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If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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If a new battery is not detected, conditioning could help.
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Check with the pixel error class if it is a warranty case.
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Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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Here you will find information and packaging instructions for MEDION products in case of service.
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This FAQ tells you how to proceed.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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This will tell you if your memory card is faulty.
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The problem can often be solved with one of the listed procedures.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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