cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:
First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
Battery powered devices offer some adjustment options to increase the runtime.
View full article
If NFC does not work as expected, the following solutions can help.
View full article
If your memory card is no longer recognized, it needs to be repaired or replaced.
View full article
The following steps may help if your device does not turn off.
View full article
There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
Please disconnect all data connections first and if necessary perform a factory reset.
View full article
The Android device will be reset to factory settings via the Android settings.
View full article
Go to the device settings, select Connections and activate Mobile Hotspot and Tethering. Optionally, you can set a name and password for the network, after which you can connect other devices via Wi-Fi.
View full article
To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
View full article
To activate the hotspot on your iPhone, open the Settings app and select personal hotspot. Switch on the function and your hotspot is ready to use.
View full article
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
View full article
If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
View full article
This FAQ gives you information if the USB connection does not work.
View full article
This FAQ will help you with problems with your Wi-Fi network.
View full article
Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
View full article
In case of app problems, follow the points in this FAQ.
View full article
If your operating system does not start, proceed as described in the FAQ.
View full article
A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
View full article
The display sensor must be recalibrated.
View full article
Top Contributors