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FAQs

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My MEDION X40 SW (MD 20040) robot vacuum cleaner reports error S4, what can I do?

This can be rectified by updating the device firmware to version V0.3.7.
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No ratings
‎03.06.2024 09:12

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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100% helpful (1/1)
‎15.04.2021 08:10

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION robot vacuum cleaner X20 SW+, X40 SW and X50 SW+

In this FAQ you will find useful information about your robot vacuum cleaner.
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100% helpful (1/1)
‎16.04.2024 09:30

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎13.04.2021 07:55

How do I get firmware updates for the alarm system MEDION P85770?

The alarm center receives firmware updates via OTA (Over the Air).
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100% helpful (1/1)
‎09.03.2021 07:27

The vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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100% helpful (2/2)
‎03.03.2021 06:26

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.
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No ratings
‎25.09.2023 10:30

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Why do I get the error message: Please check clean water tank?

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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100% helpful (1/1)
‎01.10.2024 12:52

FAQs about the WLAN socket MD 18663

Answers to common questions about set-up and use.
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100% helpful (1/1)
‎16.01.2024 14:27

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48
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