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FAQs

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Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.
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100% helpful (1/1)
‎12.03.2024 08:43

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

FAQs on the wireless doorbell MEDION E85010

Here you will find general information about your wireless doorbell.
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0% helpful (0/1)
‎13.10.2021 14:06

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

How can I save a map with my robot vacuum cleaner?

This FAQ explains how to save a map.
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100% helpful (1/1)
‎02.01.2024 14:02

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
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No ratings
‎11.10.2023 10:49

How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.
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100% helpful (1/1)
‎16.01.2024 14:37

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

FAQs about the MEDION X50+ SW Robot Vacuum Cleaner

In this FAQ you will find useful information about your robot vacuum cleaner.
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No ratings
‎04.01.2024 11:42

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.
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100% helpful (1/1)
‎11.12.2023 12:49

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.
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100% helpful (1/1)
‎30.10.2023 12:38

How can I register the door / window sensor in my alarm system?

The sensors are set up via the Smart Home app.
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No ratings
‎12.04.2022 09:49

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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‎01.10.2024 12:58

How high is the suction power of my MEDION vacuum robot?

Please note the following table.
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100% helpful (1/1)
‎27.09.2023 09:46

What functions does the robot vacuum cleaner MEDION X40 SW have in offline mode?

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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100% helpful (1/1)
‎28.10.2024 11:52

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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No ratings
‎04.11.2024 11:53

Why does my robot vacuum cleaner constantly drive aimlessly or backwards?

Deactivate the scrubbing mode of your robot vacuum cleaner.
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100% helpful (1/1)
‎08.11.2023 06:23

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

Can I use cleaning agents with my robot vacuum cleaner?

Additional cleaning agents can damage the robot vacuum cleaner.
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No ratings
‎11.12.2023 13:02
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