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How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.

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No ratings

‎25.09.2023 10:30

How can I save a map with my robot vacuum cleaner?

This FAQ explains how to save a map.

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100% helpful (1/1)

‎02.01.2024 14:02

The vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.

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100% helpful (2/2)

‎03.03.2021 06:26

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.

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100% helpful (1/1)

‎12.03.2024 08:43

What functions does the robot vacuum cleaner MEDION X40 SW have in offline mode?

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.

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100% helpful (1/1)

‎28.10.2024 11:52

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎15.09.2025 08:22

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.

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50% helpful (1/2)

‎15.04.2021 11:03

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.

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100% helpful (1/1)

‎11.12.2023 12:49

FAQs about the MEDION Smart Robot Vacuum Cleaner with 3-in-1 suction station X55 SW+

This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.

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100% helpful (3/3)

‎30.07.2025 11:36

Why does my memory card not work?

This will tell you if your memory card is faulty.

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50% helpful (1/2)

‎15.04.2021 08:05

FAQs about the MEDION X50+ SW Robot Vacuum Cleaner

In this FAQ you will find useful information about your robot vacuum cleaner.

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No ratings

‎04.01.2024 11:42

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

FAQs on the wireless doorbell MEDION E85010

Here you will find general information about your wireless doorbell.

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0% helpful (0/1)

‎13.10.2021 14:06

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.

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No ratings

‎11.10.2023 10:49

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

FAQs on technical information about the Robot Vacuum Cleaner with 3-in-1 suction station X55 SW+

The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.

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100% helpful (5/5)

‎08.09.2025 07:55

How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.

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100% helpful (1/1)

‎16.01.2024 14:37

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.

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100% helpful (1/1)

‎30.10.2023 12:38

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19