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This can be rectified by updating the device firmware to version V0.3.7.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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In this case, a residual current discharge (power supply reset) can help.
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Please test another socket in another circuit.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Check if the microphone is connected to the correct input.
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The function of infrared connections requires unrestricted visual contact.
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Please make sure the battery or batteries are inserted correctly into your product.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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Please check the power supply first.
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For some error symptoms there are currently no universal answers.
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You can test with a digital camera if the remote control emits a signal.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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You can find the error diagnosis on the MEDION Service page.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The alarm center receives firmware updates via OTA (Over the Air).
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Answers to common questions about set-up and use.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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