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FAQs

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This can be rectified by updating the device firmware to version V0.3.7.
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In this case, a residual current discharge (power supply reset) can help.
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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The function of infrared connections requires unrestricted visual contact.
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Please make sure the battery or batteries are inserted correctly into your product.
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Please check the power supply first.
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For some error symptoms there are currently no universal answers.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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You can test with a digital camera if the remote control emits a signal.
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The alarm center receives firmware updates via OTA (Over the Air).
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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Open the maintenance door on the underside of the Robot vacuum Cleaner.
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This will tell you if your memory card is faulty.
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This could be due to the sound settings.
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The following steps may help if your device does not turn off.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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Answers to common questions about set-up and use.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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