annuler
Affichage des résultats de 
Rechercher plutôt 
Vouliez-vous dire : 

FAQs

Trier par :
This can be rectified by updating the device firmware to version V0.3.7.
Afficher l'article complet
Our service app for Windows and Android devices tests your product for all possible sources of error.
Afficher l'article complet
In this case, a residual current discharge (power supply reset) can help.
Afficher l'article complet
Please test another socket in another circuit.
Afficher l'article complet
In this FAQ you will find useful information about your robot vacuum cleaner.
Afficher l'article complet
Check if the microphone is connected to the correct input.
Afficher l'article complet
The function of infrared connections requires unrestricted visual contact.
Afficher l'article complet
Please make sure the battery or batteries are inserted correctly into your product.
Afficher l'article complet
The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
Afficher l'article complet
Please check the power supply first.
Afficher l'article complet
For some error symptoms there are currently no universal answers.
Afficher l'article complet
You can test with a digital camera if the remote control emits a signal.
Afficher l'article complet
This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
Afficher l'article complet
Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.
Afficher l'article complet
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
Afficher l'article complet
You can find the error diagnosis on the MEDION Service page.
Afficher l'article complet
Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
Afficher l'article complet
The alarm center receives firmware updates via OTA (Over the Air).
Afficher l'article complet
Answers to common questions about set-up and use.
Afficher l'article complet
If your memory card is no longer recognized, it needs to be repaired or replaced.
Afficher l'article complet
Principaux contributeurs