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Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.

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100% helpful (1/1)

‎17.03.2021 07:20

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

Why will my device not wake up from sleep mode?

Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.

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100% helpful (1/1)

‎27.03.2025 09:25

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.

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100% helpful (2/2)

‎09.03.2021 07:46

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.

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50% helpful (1/2)

‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.

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100% helpful (2/2)

‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

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100% helpful (1/1)

‎24.11.2021 13:09

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.

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50% helpful (1/2)

‎28.05.2019 12:46

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.

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100% helpful (1/1)

‎18.02.2021 06:38

Why is the microphone on my headset not recognized on my MEDION notebook or PC?

Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.

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100% helpful (3/3)

‎02.03.2026 10:42

FAQs about MEDION Recovery Solution (MRS)

Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.

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100% helpful (3/3)

‎29.01.2026 08:55

FAQs about reinstalling Windows

Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.

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100% helpful (6/6)

‎02.02.2026 10:01

Why do some downloads fail to start?

Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.

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100% helpful (3/3)

‎21.01.2026 08:07

FAQs about MEDION Bytes and Benefits

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100% helpful (3/3)

‎28.10.2025 08:18

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19