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FAQs

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You can find the error diagnosis on the MEDION Service page.
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Follow the individual points in this FAQ.
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You can change the amount of water dispensed in the Life+ app.
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Additional cleaning agents can damage the robot vacuum cleaner.
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Follow the instructions in this FAQ.
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Follow the steps mentioned in this FAQ.
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Clean the sensor surfaces with a dry cloth.
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The childproof lock on your washer-dryer is activated.
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The appliance is not drawing water, the water pressure is too low or the aquastop has been triggered.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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Here you can read how to set up a No Go Zone.
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The contacts of the dirty water tank are dirty, clean them carefully.
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Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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The seam width is fixed by the needles and cannot be changed.
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Log in with the same access data.
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Please note the following table.
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Tips for changing a WLAN system to a new one.
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Open the maintenance door on the underside of the Robot vacuum Cleaner.
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Due to the routine clockwise rotation of the suction cups, it happens that the units themselves cover the virtual wall.
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