FAQs

Insert the hand vacuum cleaner into the handle, increase the power and remove it again. Note that the suction power is reset when switching off.

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.

Disconnect the refrigerator from the power supply and test the socket with another appliance. If the RCD only trips on the refrigerator, you will need a service technician.

The overheating protection is activated if there is not enough cooling air in the appliance. This is a safety function and the appliance can be used again after about an hour.

The soap dispenser is versatile and can dispense disinfectant as well as soap. It is also suitable for washing-up liquid, hand lotion and shampoo.

Without a front panel, the door of an undercounter dishwasher will not close properly and may spring out of its anchoring. It should therefore be closed carefully in this case.

Make sure that the crockery has enough space and that the spray arms can work unhindered to ensure thorough cleaning. To achieve optimum results, the machine must be set and maintained correctly.

Rust stains are caused by salt or rusty basket areas. A short programme without dishes after refilling with salt and sealing rusty basket areas will help to prevent this.

Unpleasant odours can be caused by a lack of cleaning or long standing times with leftover food. Regular cleaning of the interior and the use of the hottest programme with special cleaning agents can help.

Water can leak out of the sides of household appliances if the door seal is damaged or dirty. Heating the warped rubber with a hair dryer and cleaning the seals can solve the problem.

You can use standardised replacement bobbins or bobbins from sewing thread sets for the free arm sewing machine.

Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.

Check the socket if the dishwasher does not switch on. If the display works but the programme does not start, check the door seal and clean the sieves and nozzles.

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.

To clean the dust container and the permanent filter, empty the container and clean the filter. To do this, open the appliance lid, remove the dust container and filter and empty both, rinse with water if necessary, clean the filter with a brush and replace everything after it has dried.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.

The appliance is always switched on using the power button.

There is a button on the back of the device body for disassembly.