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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Both Windows and the built-in hard disk have an energy management.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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You can find the error diagnosis on the MEDION Service page.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Windows offers the troubleshooting app for sound problems.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.
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This could be due to a too low refresh rate (Hertz).
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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If you don't want to register a Microsoft account, you can alternatively create a local account.
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Temporarily install another language, change your system to it and now exit S-mode.
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ShowKeyPlus displays the installed keys.
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The mouse pointer is visible, but otherwise the screen is black.
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Check with the pixel error class if it is a warranty case.
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Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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