FAQs

Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.

If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.

You can switch between tablet mode / desktop mode in the Info Centre.

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.

This FAQ will help you if you are unable to install an app.

Install the appropriate drivers again.

Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.