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FAQs

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What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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No ratings
‎20.01.2022 07:33

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎15.04.2021 10:09

Can I run XMP RAM in non XMP capable devices?

XMP RAM can be used in any device. Here you can find more information about it.
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No ratings
‎16.11.2021 09:02

How to create a local Windows account?

If you don't want to register a Microsoft account, you can alternatively create a local account.
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‎01.03.2022 12:38

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

Default volume of my microphone from the Akoya E27301 (MD 64005) is too low

Here we show you the necessary settings.
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100% helpful (1/1)
‎24.05.2022 08:43

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

Why are the fans on my graphics card making loud noises?

The fans of my device makes loud noises. What I can do about this?
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‎02.06.2022 09:53

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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No ratings
‎01.02.2023 09:44

Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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No ratings
‎15.04.2024 14:11

Why can't I leave the S mode?

Temporarily install another language, change your system to it and now exit S-mode.
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No ratings
‎21.10.2021 07:46

Why do some keys output different characters than printed?

Depending on the selected language, keyboards have different layouts.
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No ratings
‎02.06.2022 09:40
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