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The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).

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100% helpful (1/1)

‎26.04.2024 15:10

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.

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100% helpful (1/1)

‎15.04.2021 07:45

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.

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100% helpful (1/1)

‎15.04.2021 07:21

Why does my memory card not work?

This will tell you if your memory card is faulty.

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50% helpful (1/2)

‎15.04.2021 08:05

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).

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100% helpful (1/1)

‎22.05.2024 10:30

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).

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100% helpful (1/1)

‎27.09.2024 09:39

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.

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100% helpful (1/1)

‎04.08.2023 12:37

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?

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50% helpful (1/2)

‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?

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100% helpful (1/1)

‎15.04.2021 07:02

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.

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34% helpful (1/3)

‎17.03.2021 05:28

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.

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100% helpful (1/1)

‎23.05.2024 11:20

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.

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50% helpful (1/2)

‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.

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100% helpful (1/1)

‎15.04.2021 10:09

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19