FAQs

This FAQ will help you with Bluetooth pairing difficulties.

Here you will find solutions for solving Bluetooth problems.

In case of app problems, follow the points in this FAQ.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

If your operating system does not start, proceed as described in the FAQ.

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

Install the appropriate drivers again.

This FAQ offers solutions for unusual heating of the device.

You can find the error diagnosis on the MEDION Service page.

Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.

Install an update that optimises the sound settings. Download the file, unzip it, run the IFU_XE.exe and restart the PC after a power reset.

ShowKeyPlus displays the installed keys.

Windows offers the troubleshooting app for sound problems.

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.

Follow the steps of this guide.

The fans of my device makes loud noises. What I can do about this?

Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.

You can find the setting in the Control Panel under Power Options.

The winget command line tool can be used to search, install, update and configure applications.

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.