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FAQs

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You can find useful tips on cleaning your robot vacuum cleaner here.
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Switch off the device, clean the lens on the bumper and test the mobility of the bumper. Then lift the robot and check the underside of the front bumper for foreign objects, which should be removed if necessary.
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Clean the sensor surfaces with a dry cloth.
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You can find the error diagnosis on the MEDION Service page.
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The childproof lock on your washer-dryer is activated.
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This FAQ describes how to activate / deactivate private mode.
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Here you will find detailed technical information about the mainboard
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Information on the maximum memory expansion, the front pin assignment and M.2 slots.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.
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The contacts of the dirty water tank are dirty, clean them carefully.
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Use the system configuration, a boot medium or the repair mode after a failed start. It is used for troubleshooting with minimal drivers and functions.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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Here you can read how to set up a No Go Zone.
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This FAQ explains how to save a map.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Set the water cooling to full speed in the BIOS.
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Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.
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Details on the maximum memory expansion, the front pin assignment and M.2 slots.
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