FAQs

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.

With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.

Open the command prompt as administrator and enter "net user administrator /active:yes" to activate the account. Set a password with "net user administrator *".

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.

The display is dimmed during the firmware update.

Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.

In the following table you will find an overview of the HDMI versions.

Wi-Fi issues are often caused by poor router placement, incorrect settings, or congested frequencies. Improving placement, adjusting frequency / channel, and checking settings usually helps.

Here you will find answers to the most common questions about Wi-Fi connections.

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

Here you will find solutions for solving Bluetooth problems.

In case of app problems, follow the points in this FAQ.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.

The cause is usually that the ice cream consistency is too firm.

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

The display sensor must be recalibrated.

Install the appropriate drivers again.