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Why doesn't my computer play Ultra HD Blu-Ray discs anymore?
Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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My TV set freezes. What can I do?
If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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Where can I find a suitable remote control for my older MEDION device?
Remote controls for older MEDION devices
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Why does the media portal no longer start properly on the TV?
The cache must be cleared, for this purpose the TV must be reset to factory settings.
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No sound transmission via HDMI, Smart-TV P15504 (MD 31204) with older TV boxes.
This FAQ tells you how to change the settings of your Smart TV to make sound playback possible.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why is the quality of the sound so bad? (Smart Home / Photo / Video)
This could be due to the sound settings.
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The monitor image flickers, which setting do I have to change?
Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why does my infrared remote control not work?
The function of infrared connections requires unrestricted visual contact.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Why is the flash of my camera not working as expected? (Photo / Video)
If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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Why do I have no reception over the cable connection (DVB-C)?
Please check first whether the right signal source, e.g. TV or digital cable is selected.
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My device does not receive HDTV channels, what can I do?
There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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Why do I have no satellite signal?
There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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How can I perform a function test on my remote control?
You can test with a digital camera if the remote control emits a signal.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Featured article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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