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FAQs

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In case of app problems, follow the points in this FAQ.
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The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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The display sensor must be recalibrated.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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You can find the error diagnosis on the MEDION Service page.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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ShowKeyPlus displays the installed keys.
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In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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The interface is only accessible via WIFI.
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If there is no connection to your provider the LED lights up red.
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