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FAQs

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This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.
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The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.
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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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Download the Google Home app for this.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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The diameter of the exhaust air hose is 15 cm (5.9 inch).
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For some error symptoms there are currently no universal answers.
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A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Use the OK button on the remote control to open the channel list, select Channel Mode and then Sort. Set this to Normal to be able to move HD and SD channels freely.
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The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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In the app, you can divide or merge rooms under Edit Map. To do this, set a barrier to separate the rooms and then connect the desired rooms.
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The air conditioning unit has a width of 31.5 cm (12.40 in), a height of 70 cm (27.56 in), and a depth of 31 cm (12.20 in), weighing 22.5 kg (49.60 lb). The exhaust hose is 180 cm (70.87 in) long with a diameter of 15 cm (5.90 in).
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Here you can read how to set up a No Go Zone.
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This FAQ explains how to save a map.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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Please note the following table.
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