This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
40626members
141409posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.
View full article
100% helpful (1/1)
‎30.10.2023 12:38

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
View full article
No ratings
‎11.10.2023 10:49

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
View full article
No ratings
‎11.10.2023 10:44

How high is the suction power of my MEDION vacuum robot?

Please note the following table.
View full article
100% helpful (1/1)
‎27.09.2023 09:46

How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.
View full article
No ratings
‎25.09.2023 10:30

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

How can I register the door / window sensor in my alarm system?

The sensors are set up via the Smart Home app.
View full article
No ratings
‎12.04.2022 09:49

FAQs on the wireless doorbell MEDION E85010

Here you will find general information about your wireless doorbell.
View full article
0% helpful (0/1)
‎13.10.2021 14:06

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
View full article
50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
View full article
50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
View full article
50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
View full article
100% helpful (1/1)
‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
View full article
50% helpful (1/2)
‎15.04.2021 11:03

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
View full article
100% helpful (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
View full article
50% helpful (1/2)
‎15.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
View full article
100% helpful (2/2)
‎13.04.2021 07:55

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
View full article
100% helpful (1/1)
‎13.04.2021 07:48

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
View full article
67% helpful (2/3)
‎25.03.2021 10:12

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
View full article
50% helpful (1/2)
‎18.03.2021 14:25
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3