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FAQs

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The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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100% helpful (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎13.04.2021 07:55

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

The vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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100% helpful (2/2)
‎03.03.2021 06:26

How do I get firmware updates for the alarm system MEDION P85770?

The alarm center receives firmware updates via OTA (Over the Air).
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100% helpful (1/1)
‎09.03.2021 07:27

How can I sort HD / SD programmes within a channel list?

Use the OK button on the remote control to open the channel list, select Channel Mode and then Sort. Set this to Normal to be able to move HD and SD channels freely.
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100% helpful (1/1)
‎09.12.2025 12:02

How can I improve the Dolby Atmos sound quality on my LCD Ultra HD TV?

The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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100% helpful (1/1)
‎08.12.2025 11:53

FAQs about MEDION Bytes and Benefits

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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100% helpful (1/1)
‎28.10.2025 08:18
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