This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
42015members
147307posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION robot vacuum cleaner X20 SW+, X40 SW and X50 SW+

In this FAQ you will find useful information about your robot vacuum cleaner.
View full article
100% helpful (1/1)
‎16.04.2024 09:30

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.
View full article
100% helpful (1/1)
‎30.10.2023 12:38

How can I save a map with my robot vacuum cleaner?

This FAQ explains how to save a map.
View full article
100% helpful (1/1)
‎02.01.2024 14:02

Why does my robot vacuum cleaner constantly drive aimlessly or backwards?

Deactivate the scrubbing mode of your robot vacuum cleaner.
View full article
100% helpful (1/1)
‎08.11.2023 06:23

How high is the suction power of my MEDION vacuum robot?

Please note the following table.
View full article
100% helpful (1/1)
‎27.09.2023 09:46

FAQs about the WLAN socket MD 18663

Answers to common questions about set-up and use.
View full article
100% helpful (1/1)
‎16.01.2024 14:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
View full article
50% helpful (2/4)
‎20.04.2021 06:19

What functions does the robot vacuum cleaner MEDION X40 SW have in offline mode?

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
View full article
100% helpful (1/1)
‎28.10.2024 11:52

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
View full article
100% helpful (1/1)
‎17.01.2024 11:00

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.
View full article
100% helpful (1/1)
‎12.03.2024 08:43

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.
View full article
100% helpful (1/1)
‎11.12.2023 12:49

How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.
View full article
100% helpful (1/1)
‎16.01.2024 14:37

My device will not turn on, what can I do?

Please test another socket in another circuit.
View full article
50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
View full article
100% helpful (1/1)
‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
View full article
50% helpful (1/2)
‎15.04.2021 11:03

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
View full article
100% helpful (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
View full article
50% helpful (1/2)
‎15.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
View full article
100% helpful (2/2)
‎13.04.2021 07:55

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
100% helpful (1/1)
‎17.03.2021 05:49
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3