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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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FAQs about the MEDION robot vacuum cleaner X20 SW+, X40 SW and X50 SW+
In this FAQ you will find useful information about your robot vacuum cleaner.
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How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?
Here you can read how to set up a No Go Zone.
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How can I save a map with my robot vacuum cleaner?
This FAQ explains how to save a map.
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Why does my robot vacuum cleaner constantly drive aimlessly or backwards?
Deactivate the scrubbing mode of your robot vacuum cleaner.
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How high is the suction power of my MEDION vacuum robot?
Please note the following table.
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FAQs about the WLAN socket MD 18663
Answers to common questions about set-up and use.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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What functions does robot vacuum cleaner the MEDION X40 SW have in offline mode?
This FAQ explains all the functions of your robot vacuum in offline mode.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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FAQs for cleaning robotic vacuum cleaners.
You can find useful tips on cleaning your robot vacuum cleaner here.
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How do I clean the sensors of my robot vacuum cleaner?
Clean the sensor surfaces with a dry cloth.
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How do I update the firmware for the alarm system?
This FAQ explains how to update the firmware.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why is the quality of the sound so bad? (Smart Home / Photo / Video)
This could be due to the sound settings.
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Why does my infrared remote control not work?
The function of infrared connections requires unrestricted visual contact.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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How can I perform a function test on my remote control?
You can test with a digital camera if the remote control emits a signal.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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