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Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).

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100% helpful (1/1)

‎22.05.2024 10:30

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).

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100% helpful (1/1)

‎27.09.2024 09:39

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.

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100% helpful (1/1)

‎04.08.2023 12:37

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?

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50% helpful (1/2)

‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?

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100% helpful (1/1)

‎15.04.2021 07:02

Why doesn`t my monitor show a picture on the USB 3.1 socket?

First, the BIOS settings should be checked.

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100% helpful (1/1)

‎13.04.2021 07:53

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.

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34% helpful (1/3)

‎17.03.2021 05:28

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.

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100% helpful (1/1)

‎17.03.2021 07:20

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

Why will my device not wake up from sleep mode?

Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.

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100% helpful (1/1)

‎27.03.2025 09:25

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.

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50% helpful (1/2)

‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.

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100% helpful (1/1)

‎15.04.2021 10:09

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.

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100% helpful (1/1)

‎03.03.2021 06:28

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

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100% helpful (1/1)

‎24.11.2021 13:09

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19