cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:
First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
View full article
The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.
View full article
The ERAZER V1 (MD 60961) MSN 40084477 cooling kit is only compatible with the ERAZER Beast X40, while the ERAZER V2 (MD 62737) MSN 40091108 cooling kit is only suitable for the Beast 16 X1.
View full article
Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
View full article
The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
View full article
Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
View full article
Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
View full article
Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.
View full article
Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.
View full article
To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.
View full article
Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
View full article
Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
View full article
Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
View full article
The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.
View full article
Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
View full article
The NUM Lock function is probably active. Switch it off by pressing the SHIFT + FN + NUM Lock, FN + Ins or FN + NUM buttons simultaneously.
View full article
Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.
View full article
A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
View full article
Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.
View full article
Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.
View full article
Top Contributors