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To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.
Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.
A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.
Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.
Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.
Activate RAID mode in the BIOS and create the desired array. Then install Windows with the required drivers. Back up your data beforehand, as it may be lost.
Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.
Loosen the screws and then carefully separate the plastic clips that connect the housing halves. Please note that modifications to the device may limit the warranty, as only the delivery condition is fully guaranteed.
This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.
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