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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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My PC or notebook is unusually loud, what can I do?
Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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What can I do against unusual high temperatures on my notebook?
First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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Why is my camera not working as expected? (PC, Notebook)
For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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Why is my camera not working as expected? (webcam)
Sometimes it is enough to reinstall or update the driver so that everything works again.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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My device shuts itself off, what can I do?
Please check the power supply first.
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How can I extend the battery life?
Battery powered devices offer some adjustment options to increase the runtime.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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How can I solve sound problems on Windows 10?
Windows offers Troubleshooting app for sound issues.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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