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FAQs

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The Wi-Fi connection is too weak, what can I do?

Mount the supplied WLAN antennas.
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No ratings
‎26.04.2021 14:00

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎15.04.2021 10:09

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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100% helpful (1/1)
‎15.04.2021 07:57

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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100% helpful (1/1)
‎15.04.2021 07:45

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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100% helpful (1/1)
‎15.04.2021 07:21

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31
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