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Why does my memory card not work?
This will tell you if your memory card is faulty.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device shuts itself off, what can I do?
Please check the power supply first.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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How can I solve sound problems on Windows 10?
Windows offers Troubleshooting app for sound issues.
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BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Desktop Mainboards
BIOS updates are requested for the current MEDION devices
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Black screen under Windows 10
The mouse pointer is visible, but otherwise the screen is black.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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What do I do if I have forgotten the password for a Microsoft account?
Restore your Microsoft account with the help of this FAQ.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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How do I find out if my computer supports TPM 2.0?
This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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Why does the device not have an HDMI signal?
Note the points in this FAQ if no HDMI signal is available.
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Which HDMI version supports which function?
In the following table you will find an overview of the HDMI versions.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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Why are picture and sound not synchronised?
This FAQ will help you if the sound and picture are asynchronous.
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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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FAQs on how to fix Bluetooth problems under Windows 10
Here you will find solutions for solving Bluetooth problems.
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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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