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FAQs

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What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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34% helpful (1/3)
‎17.03.2021 05:28

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Desktop Mainboards

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:38

Why does my web radio switch off when I lock my screen?

In this FAQ we explain how to keep your web radio running.
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No ratings
‎10.07.2024 06:54

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
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No ratings
‎08.07.2024 13:55

How can I find out if my device supports Windows Hello?

This FAQ shows you how to find out whether the device supports Windows Hello.
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No ratings
‎08.07.2024 10:21

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
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No ratings
‎08.07.2024 10:10

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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No ratings
‎08.07.2024 10:09

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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No ratings
‎24.06.2024 13:31

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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No ratings
‎22.05.2024 12:06

How do I find out if my computer supports TPM 2.0?

This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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No ratings
‎15.05.2024 08:57

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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No ratings
‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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No ratings
‎06.05.2024 16:14

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08
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