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FAQs

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The remedy is to run a provided tool.
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Here you can find useful information about the Iconic Arcade.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.
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The display is dimmed during the firmware update.
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Carry out the appropriate firmware update as described in the FAQ.
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In this case, a residual current discharge (power supply reset) can help.
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Answers to frequently asked questions about your Android TV.
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Please test another socket in another circuit.
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You can connect your MEDION TV to your soundbar via various connections. These include HDMI, AUX or the optical connection.
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The radio catalog provider has been changed.
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Check if the microphone is connected to the correct input.
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The function of infrared connections requires unrestricted visual contact.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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Please check the power supply first.
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For some error symptoms there are currently no universal answers.
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You can test with a digital camera if the remote control emits a signal.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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