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FAQs

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My HP printer is not printing, what can I do?

The company Hewlett Packard offers a diagnostic tool for printing and scanning problems for download.
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No ratings
‎08.07.2024 10:07

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% helpful (1/1)
‎04.07.2024 10:51

How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?

The fan settings can be optimised by a Bios update.
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100% helpful (1/1)
‎04.07.2024 06:29

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% helpful (1/1)
‎26.06.2024 09:26

How do I fix problems with the touchpad and keyboard on my MEDION E16419 notebook?

This can be remedied by installing the Intel® Driver and Support Assistant.
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‎24.06.2024 10:55

How do I dismantle the handle of the MEDION H10 (MD 11319) hard floor cleaner?

There is a button on the back of the device body for disassembly.
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100% helpful (1/1)
‎07.06.2024 08:55

My MEDION X40 SW (MD 20040) robot vacuum cleaner reports error S4, what can I do?

This can be rectified by updating the device firmware to version V0.3.7.
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‎03.06.2024 09:12

Why does my PC crash in hybrid mode with XMP activated?

Before you change the fan control, the power supply unit must be switched off.
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100% helpful (1/1)
‎28.05.2024 14:12

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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‎22.05.2024 12:06

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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100% helpful (1/1)
‎22.05.2024 10:30

Which Windows 10 version will I get when I upgrade?

With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.
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‎14.05.2024 09:37

Can I simply remove a USB stick?

Whether removing a USB data carrier can lead to data loss depends on a default setting.
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100% helpful (1/1)
‎13.05.2024 12:43

Why is the radio display dark?

The display is dimmed during the firmware update.
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‎08.05.2024 11:17

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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‎06.05.2024 16:14

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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‎06.05.2024 07:08

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% helpful (1/1)
‎26.04.2024 15:10

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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‎23.04.2024 09:40
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