FAQs

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

Place a switched-on flashlight inside and switch off the room light. If light shines through, the seal is leaking. For glass doors, stick a piece of paper in the door and pull it out. If there is no tension, the seal may be defective.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.

Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.

In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.

Press the Power and WPS buttons simultaneously. Press and hold the buttons for 3 seconds.

Hold down the ‘Shift key’ when clicking on ‘Restart’ in the Start menu or use the command ‘shutdown -g -t 0’ in the Run dialog.

Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.

Activate RAID mode in the BIOS and create the desired array. Then install Windows with the required drivers. Back up your data beforehand, as it may be lost.

Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.

Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.

Enter *#7780# for a soft reset and *#7370# for a hard reset. If your device does not work, press and hold On / Off + * + 3. A hard reset deletes all data.

Install the firmware upgrade by downloading the appropriate file, transferring it to a USB stick and updating the device. A factory reset is required after the upgrade.

Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.

Dock the robot vacuum cleaner manually, remove the mop beforehand and set the charging station upright. If problems persist, optimised charging contacts can be requested via MEDION Service.

Loosen the screws and then carefully separate the plastic clips that connect the housing halves. Please note that modifications to the device may limit the warranty, as only the delivery condition is fully guaranteed.

Switch off the machine by setting the programme controller to the off position for three seconds. If the error occurs again after restarting, disconnect the power supply and contact customer service.

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.

Switch off the robot vacuum cleaner, remove the battery, press the main switch several times or press and hold the on / off switch. Then reinsert the battery and restart the appliance.

If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.