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FAQs

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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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This can be remedied by installing the Intel® Driver and Support Assistant.
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This can be rectified by updating the device firmware to version V0.3.7.
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This FAQ gives you information if the USB connection does not work.
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Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
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With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.
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Open the command prompt as administrator and enter "net user administrator /active:yes" to activate the account. Set a password with "net user administrator *".
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First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.
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The display is dimmed during the firmware update.
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Note the points in this FAQ if no HDMI signal is available.
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In the following table you will find an overview of the HDMI versions.
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This FAQ will help you with problems with your Wi-Fi network.
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This FAQ will help you if the sound and picture are asynchronous.
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This FAQ will help you with Bluetooth pairing difficulties.
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Here you will find solutions for solving Bluetooth problems.
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In case of app problems, follow the points in this FAQ.
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Learn how to connect your wireless keyboard and mouse with this FAQ.
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If your operating system does not start, proceed as described in the FAQ.
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