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How can I perform a function test on my remote control?
You can test with a digital camera if the remote control emits a signal.
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My TV set freezes. What can I do?
If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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Where can I find the code number for my MEDION device for universal remote controls?
In this FAQ we explain where you can get codes for universal remote controls.
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What can I do if my MEDION TV keeps restarting?
Install the latest software for your TV.
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No sound transmission via HDMI, Smart-TV P15504 (MD 31204) with older TV boxes.
This FAQ tells you how to change the settings of your Smart TV to make sound playback possible.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why is the image flickering on the playback device?
This could be due to a too low refresh rate (Hertz).
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Why is the quality of the sound so bad? (Smart Home / Photo / Video)
This could be due to the sound settings.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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Why do I have no satellite signal?
There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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Why is the device displaying a still image?
Some devices have a pause function, please check if pause has been activated.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Why is the flash of my camera not working as expected? (Photo / Video)
If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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How do I restore the delivery state of my digital camera?
In the main menu of the camera you will find in the settings the option RESET ALL.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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