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My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

Why does the operating system work too slowly or crash?

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

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No ratings

‎13.11.2024 08:21

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.

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100% helpful (2/2)

‎06.09.2022 10:15

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.

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100% helpful (2/2)

‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

How to reset my mobile LTE hotspot to factory settings?

Press the Power and WPS buttons simultaneously. Press and hold the buttons for 3 seconds.

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No ratings

‎07.11.2024 14:09

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.

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100% helpful (1/1)

‎17.03.2021 07:20

How to reset a Nokia smartphone 5230 (MD 99555)?

Enter *#7780# for a soft reset and *#7370# for a hard reset. If your device does not work, press and hold On / Off + * + 3. A hard reset deletes all data.

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100% helpful (2/2)

‎05.11.2024 10:01

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

Why does NFC not work?

If NFC does not work as expected, the following solutions can help.

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100% helpful (1/1)

‎06.09.2023 12:31

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?

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100% helpful (1/1)

‎15.04.2021 07:02

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

The person I am talking to cannot hear me. What can I do?

In this FAQ we explain how the person you are talking to can hear you again.

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No ratings

‎02.06.2022 09:50

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.

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No ratings

‎18.12.2023 12:40

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.

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No ratings

‎02.06.2022 09:42

Why does the Status-LED of my hotspot MD 62095 light up red?

If there is no connection to your provider the LED lights up red.

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‎02.02.2022 09:26

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎17.01.2024 11:00

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.

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100% helpful (1/1)

‎26.06.2024 09:26

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.

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No ratings

‎22.04.2024 10:29

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

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No ratings

‎01.10.2024 12:58

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19